Fluxia Privacy Policy

Fluxia is a platform for managing paid traffic and social media content. It is run by M.P.V. de Andrade Negocios Imobiliarios (Revenda Imovel), CNPJ 24.061.464/0001-76, Av. Doutor Chucri Zaidan, 1550, Sao Paulo, Brazil. This company is responsible for the data described here.

What we collect from Meta

When you connect your Meta account, Fluxia receives and stores:

• Your Meta user ID, your name and your access token.
• The IDs and names of your ad accounts, Pages and Instagram professional accounts.
• Campaign, ad set and ad settings and results, such as spend, impressions, clicks and number of leads.
• Instagram post and account metrics.

Lead form data

Fluxia creates lead forms for your ads. The Leads tab reads the answers from Meta, including name, phone and email, and shows them to your team. These contact details stay in server memory for up to 5 minutes and are not saved in our database. We store only the lead ID, where it came from and the rating your team gives it.

Instagram direct messages

If you connect an Instagram professional account, Fluxia can read and send its direct messages through Meta. This covers messages from people who write to your account.

• The Chat tab reads conversations from Meta when you open it. Message text is not saved in our database or logs.
• We store technical records: IDs of conversations and messages, usernames and times, the read status, and the AI settings and context you write.
• Replies are sent only by your team, or by AI if you turn it on for that account. AI replies only to messages received after you turn it on, and you can turn it off at any time.
• When AI replies, or when you ask for an analysis, message text is sent to the AI provider listed below. The results you ask for, such as an analysis or a suggested context, can quote or summarize messages and stay saved in your account until you delete them.
• We do not use messages for advertising, and we do not sell them.

Your account

We store your name, your email and a protected hash of your password. We use your email to confirm your account, to reset your password and to send security notices. We keep a record of each email sent, without its content, for 90 days.

How we use it

• To show your dashboards and reports.
• To create, edit, pause and delete campaigns when you ask.
• To publish, schedule and delete Instagram posts when you ask.
• To suggest campaign settings and budget changes with AI, when you use these features.
• To read and answer Instagram messages, and to show and rate leads, when you use these features.

We only use your data to serve you. We do not sell it, and we do not use it to serve other customers.

Who processes the data for us

• Hostinger: hosts our server and database.
• Cloudflare: stores uploaded images and videos.
• Google (Gemini): reads ad images, campaign data and direct messages when you use AI features. On free plans, Google's terms allow it to use this data to improve its products.
• Anthropic: backup for the AI assistant if Google is unavailable.
• Canva: creates designs, only if you connect your Canva account.
• Email provider: delivers account emails, when email sending is active.

How long we keep it

We keep your data while your account is active. When you disconnect Meta in Settings, we delete your stored Meta token and account links right away. Content you created in Fluxia stays until you delete it or ask us to.

How to delete your data

1. In Fluxia, go to Settings and disconnect your Meta account. This removes your token and account links.
2. You can also remove Fluxia from your Facebook settings, under Apps and Websites.
3. To delete everything else, email mktrevendaimovel@gmail.com from your account email. We reply within 30 days.

Contact

mktrevendaimovel@gmail.com

Politica de Privacidade do Fluxia